Refund policy

All sales are final. Velouré LuxLure does not accept returns or exchanges for incorrect sizing, change of mind, or unwanted items.

If your order arrives damaged, defective, or incorrect, contact Myseon@veloureluxlure.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging. Approved claims may receive a replacement, store credit, or refund at Velouré LuxLure’s discretion.

Items showing signs of wear, washing, alteration, or customer-caused damage are not eligible for consideration.